The first 5 digits indicate the chain type. Digits 6-8 indicate the length of the chain (for dressage neck chains, the number of individual links) and the last two digits indicate the quality/material of the chain. For all other items: the first five digits indicate the item type, the next three are internal identification numbers, and the last two describe the color.

You can return your order free of charge (within Germany) within 60 days. Please use the following link Returns Portal. If there is a problem with a product after 60 days, please contact our support team so we can find a mutually agreeable solution.

If you would like to order an item, please click on the "Add to Cart" button. All selected items will be displayed in the shopping cart. From there, you can proceed to checkout via "Proceed to Checkout". To continue with your order, you must first log in or create a customer account. Alternatively, you can also order as a guest. Then enter your personal details and select a payment method. Click "Buy Now" to complete your order.

Due to manufacturing reasons, we often cannot accommodate every special request, but we are happy to hear your ideas and welcome suggestions!

Delivery within Germany is free of charge for orders over €50. Outside of Germany, shipping costs €9.90.

You can redeem voucher codes during the checkout process in the "Enter discount code" field. The corresponding discount will be deducted from the order total. If your code shows "Invalid", please check your details again, otherwise please contact our customer service.

No!

Theoretically, you can order from us starting at €0.01.

During the ordering process, you will be asked if you would like to create a customer account. Alternatively, click here

If you have forgotten your password, you can reset it in the login area.

Yes, you can place an order as a guest. To do this, select the "Order as Guest" option when you go to checkout.

Registered customers can view current and past orders under "My Orders" in their customer account.

No, that is not possible.

You will receive the order confirmation within 5 minutes by email.

Your order is processed by us immediately. If you would like to order additional items, you will need to place a new order.

To sign up for our regular newsletter with lots of background information on new products and tips about our products, you will find a registration field at the bottom of every page in the shop.

In your customer account or in every email you receive from us, there is always an unsubscribe link at the bottom.

You don't need to subscribe to the newsletter to order in our online shop - but the newsletter regularly reveals Sprenger insights, new products and exclusive discounts and promotions, so it's worth it!

You don't have to order from our online shop to receive the newsletter.

As a newsletter subscriber, you will regularly receive important information about dog sports and our new products. It also contains exclusive Sprenger insights as well as news about promotions and discounts!

The newsletter is published regularly every 14 days.

The following payment methods are available:

- PayPal

- (Klarna) Purchase on Invoice

- Amazon Pay

- Credit Card (Visa & Mastercard)

- Instant Bank Transfer

- Apple Pay

- Google Pay

Automatically by email after shipping / also stored in your customer account

In this case, you need to contact support.

In this case, you need to contact support.

In this case, you need to contact support and the payment provider.

In this case, you need to contact support.

Delivery is via DHL.

You are welcome to have your order sent to DHL parcel stations or post offices.

Delivery within Germany is free of charge for orders over €50. Outside of Germany, shipping costs €9.90.

Delivery within Germany is free of charge for orders over €50. Outside of Germany, shipping costs €9.90.

As a rule, the following delivery times apply:

• Germany 1-3 business days
• France 2-4 business days
• Italy 2-4 business days
• Austria 2-4 business days
• Spain 3-5 business days

If your order does not arrive within 1 week, please contact our customer support.

You will receive a shipping notification from us by email, which includes a link to track your shipment. This can also be found in your customer account under "My Orders".

If you are not at home, you will be notified accordingly by the shipping service provider.

Ordered by 1 PM = same-day shipping

Items are immediately available - if not, the item is marked accordingly

Not possible after ordering, before that in your customer account or during the ordering process

In this case, you need to contact support.

In this case:

1. Check tracking

2. Contact support

Check tracking. Possibly multiple packages? Contact support.

Shipping via Deutsche Post DHL

Unfortunately no. Exclusively via Deutsche Post / DHL

You can get advice by email, but you can also use the callback form to speak with our support team by phone.

If you have any problems, please contact our support team directly. We will take care of your concern as quickly as possible.

Please contact our support team with all concerns and problems. The appropriate expert will then get back to you.

On business days within 24-48 hours.

Of course you can also buy our products directly in a retail store. We have many specialty retailers who offer our products. We will make a dealer search available again shortly.

You can reach our support on weekdays from 8 AM to 4 PM.

Please contact us at: sprenger.de/contact

No, only businesses in the relevant specialist field

No - an online shop and/or a specialty store is sufficient.