Contact Us

We’re here to help. Whether you’re a retail customer or a wholesale partner, our team is ready to assist.

To ensure the fastest response, please get in touch with the appropriate department below.

Retail Customer Service

(Orders placed on HermSprengerUSA.com)

For questions regarding online orders, product information, returns, exchanges, warranty claims, or shipping inquiries:

Email: customerservice@hermsprengerusa.com

Phone: 650-229-5993

Retail Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

We aim to respond to all email inquiries within 1 business day.

Wholesale / B2B Support

(Authorized Retailers, Distributors, and Account Inquiries)

For account setup, pricing, order placement, product availability, or partnership inquiries:

Email: orders@hermsprengerusa.com

B2B Support Hours:
Monday – Friday
8:00 AM – 5:00 PM EST

If you are interested in becoming an authorized retailer, please visit our Wholesale Application page.