Warranty Policy
Warranty Policy
HSNA stands behind the quality and craftsmanship of our products. We offer a one-year warranty against manufacturing defects and quality concerns from the date of purchase. This warranty covers repairs or replacements at our discretion.
Filing a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact the Original Retailer (Place of Purchase): All warranty claims must be filed through the retailer from whom the product was purchased.
- Proof of Purchase: Please provide a copy of your original receipt or proof of purchase to validate your claim.
- Documentation: You may be required to submit photos and additional information regarding the product and the issue encountered.
Exclusions
Please note that the following conditions are not covered by this warranty:
- Metal discoloration or cosmetic wear.
- Quality issues arising from improper use or misuse of the product.
- Damages resulting from accidents or neglect.
Important Safety Recommendations
For your safety and your pet's safety, we recommend the following when using any training collar:
- Always use a backup collar and safety strap.
- Consult with a certified trainer to ensure proper usage of training tools.
- Follow recommended weight restrictions for all metal collars.
- Do not leave your dog unattended while using any training products.
We appreciate your trust in our products and strive to provide you with the best customer service possible. If you have any questions about our warranty policy or need assistance, please don’t hesitate to reach out to your original retailer or contact our customer service team.
Thank you for choosing Herm Sprenger!