Warranty Policy

Warranty Policy 
HSNA stands behind the quality and craftsmanship of our products. We offer a one-year warranty against manufacturing defects and quality concerns from the date of purchase. This warranty covers repairs or replacements at our discretion.

Products & Services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Refund Policy

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Filing a Warranty Claim 
To initiate a warranty claim, please follow these steps: 

1. Contact the Original Retailer (Place of Purchase): All warranty claims must be filed through the retailer from whom the product was purchased. 
2. Proof of Purchase: Please provide a copy of your original receipt or proof of purchase to validate your claim.
3. Documentation: You may be required to submit photos and additional information regarding the product and the issue encountered. 

 

Exclusions 
Please note that the following conditions are not covered by this warranty: 

• Metal discoloration or cosmetic wear. 
• Quality issues arising from improper use or misuse of the product. 
• Damages resulting from accidents or neglect. 

 

Important Safety Recommendations 
For your safety and your pet's safety, we recommend the following when using any training collar: 

• Always use a backup collar and safety strap. 
• Consult with a certified trainer to ensure proper usage of training tools. 
• Follow recommended weight restrictions for all metal collars. 
• Do not leave your dog unattended while using any training products.  

We appreciate your trust in our products and strive to provide you with the best customer service possible. If you have any questions about our warranty policy or need assistance, please don’t hesitate to reach out to your original retailer or contact our customer service team.

Thank you for choosing Herm Sprenger!